Refund policy

At Jevi Prints, we want you to have a smooth shopping experience. If you are not satisfied with your order, please review our return, exchange, and refund policy below.

1. 7-Day Return Window

We offer a 7-day return policy. This means you can request a return within 7 days of receiving your order.

2. Eligibility for Return

To be eligible for a return, the item must be:

  • unused, unworn, and unwashed

  • in its original condition

  • returned with all original tags, labels, and packaging intact

  • free from perfume, stains, damage, or alteration

3. Return Request Process

To initiate a return, please contact us within 7 days of delivery at:

Email: jeviprints@gmail.com

Please include:

  • your order number

  • reason for return

  • clear photos of the item, if damaged, defective, or incorrect

Once your request is reviewed and approved, we will share the next steps for return pickup or self-shipping, as applicable.

4. Accepted Return Reasons

Returns will be accepted only in the following cases:

  • wrong product delivered

  • damaged product received

  • defective product received

  • size issue, subject to approval and stock availability

5. Non-Returnable Cases

Returns will not be accepted in the following cases:

  • request raised after 7 days of delivery

  • product has been used, worn, washed, altered, or damaged after delivery

  • missing original tags or packaging

  • minor color difference due to screen display, photography, or lighting

  • dislike of fabric, color tone, or design after delivery unless the wrong item was sent

6. Exchange Policy

If you receive a wrong, damaged, defective, or size-issue item, we may offer an exchange subject to stock availability.

If the requested replacement size or product is unavailable, a refund may be processed at our discretion.

7. Refund Policy

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable method after confirmation from our team.

8. Reverse Pickup / Self-Shipping

If reverse pickup service is available for your location, we will arrange it.

If reverse pickup is not available, you may be asked to self-ship the product to the address shared by our support team.

Shipping reimbursement for self-shipped returns will be considered only in cases where the wrong, damaged, or defective product was delivered, and only after approval by our team.

9. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after delivery, subject to this policy.

10. Contact Us

For return, exchange, or refund-related queries, please contact:

Jevi Prints
Email: support@jeviprints.in
Address: Gala No. 110 & 111, Bldg. No. 9, Jogani Ind. Complex, Chunabhatti, Mumbai, Maharashtra, 400022, India